The fine print, in plain English.

Workmanship warranty

Every job carries a 12-month workmanship warranty from the completion date. If our application fails in that window, we come back and fix it at no charge.

The stains we use carry their own manufacturer warranties, up to 3 years depending on the product. You register that warranty with the manufacturer after the job. We will tell you which product went on and how to register it.

The workmanship warranty does not cover:

• Normal wear and tear, including traffic lanes on deck boards
• Misuse, neglect, or accidents
• Improper maintenance by the customer, including pressure washing at high PSI
• Natural weathering of wood, including checking, cupping, and cracking
• Damage from sprinklers, pets, chemicals, or ground contact

Warranty claims need to be in writing during the 12-month window. We inspect, and if it is our work, we fix it at no charge. We carry liability insurance. A certificate of insurance is available on request.

Touch-ups

When we finish, walk the job. If you see a missed spot or something that does not look right, tell us within 7 days of completion. We will come back and fix it at no charge. After that week, extra work may be billed. Catching small things right away is the fairest way for both of us.

Payment

A non-refundable materials deposit is due at least one week before the project date. It covers the stain we order for your job. The remaining balance is charged when the project is complete and you are satisfied.

We accept debit and credit cards, cash, checks, Zelle, CashApp, PayPal, wire transfers, and certain cryptocurrencies.

Financing is available through Wisetack for eligible customers, including 0% APR up to 24 months.* See the financing page for the details and the full disclaimer.

Scheduling and weather

Most staining jobs take 1 to 3 days. Standard fences under 400 linear feet, small decks, and small pergolas are usually one-day jobs. Larger perimeters and heavy restoration take longer, and we tell you that up front.

Stain needs dry wood and a dry window. Rain, high humidity, or wet wood can push the date. We check moisture with a meter and will not put oil stain on wood above 13% moisture. If we move your date for weather, we call, and you do not lose your place in line.

What we need from you

• A safe work environment. Keep pets and children away from the area while we are working and while stain cures.
• Access to electricity and water. Tell us if the job site has no power or water. No power usually means a generator, about $100. That shows up on the quote, not as a surprise on the last day.
• Disclose hazards: electric fences, buried lines near the fence, aggressive dogs, wasp nests, anything we should know.
• Clear the fence line. Move furniture, planters, trampolines, hoses, and anything leaning on or blocking the fence. We need about 36 inches of clearance. Trim vines and shrubs off the boards.
• If the fence sits on a property line, tell the neighbor before we start. Get their permission if we need to work from their side to stain both faces.
• For interiors, clear small items off surfaces. We move and cover furniture and protect floors.

Estimates and pricing

Estimates are free and carry no obligation. Once we measure or review the job, you get one flat price in writing. That is the price we work to, unless you change the scope (you add a gate, the wood needs a wash we did not quote, or you switch products). We do not add surprise charges mid-job because the work took longer than we guessed.

Written quotes are good for 30 days. After that we re-check product cost and the wood, then send a fresh number if anything moved.

HOA color rules are yours to confirm. We will stain the color you pick. If the association later wants a different one, that is a new job.

The online estimate page asks for the same details we need in the yard: length, height, wood condition, the look you want. A different stain brand, no power or water on site, special requests, or location can still change the final number. No electricity on site usually adds a generator, about $100. The written quote is the price.

If we find something we could not see from the photos (rot at a post base, old paint under a board edge, a different wood species on a replacement section), we stop and send a change order before we do that extra work. We do not eat hidden conditions, and we do not bill them without telling you.

Booking and cancellation

When you accept a quote we order your stain. That is why the materials deposit is due at least a week before the project date and is not refundable. Stain mixed or ordered for your job cannot go back on a shelf.

If you cancel after you accept the quote, a $250 cancellation fee applies. If you cancel inside 48 hours of the start date, you are responsible for all costs on that contract, including goods already purchased for the job.

Once product is delivered to your property, it is yours. We are not liable for lost, stolen, or damaged product after delivery. Leftover unused product that was not used on the job stays ours unless the invoice says you keep it. We do not come back to haul unused cans unless we agreed to in writing.

We take reasonable care of your property while we work. Move or protect items, landscaping, and anything along the fence line. We are not liable for things that were left in the way.

These terms are governed by South Carolina law. Venue is Spartanburg County.

Service agreement

When you accept a written quote from Superior Stain Solutions LLC, that quote becomes the contract. You are confirming the description, quantities, and specs on it are right. Changes after that (you add a gate, switch products, or the layout is different) get a new number and can move the schedule.

• Weather, supply shortages, and other events outside our control can delay the start. If that happens we are not on the hook for extra cost that delay caused you. If our cost of goods jumps because of supply or inflation before we buy your materials, we tell you before we order.
• If the delay is on your side (the fence is not cleared, a neighbor will not let us on their property, you are not ready), storage and extra material cost sit with you until the date is real.
• We stain the color you pick. HOA and city color rules are yours to confirm. If the association later wants a different one, that is a new job.
• We are not liable for a vendor sending a bad batch. We will not put obviously bad product on your wood. We replace damaged material before it goes on.
• The balance is due when the job is done and you are satisfied. If it is not paid on the invoice terms, we can pursue a lien, recover the materials, and collect attorney fees, court costs, and interest. That is the last resort. Pay the invoice and it never comes up.
• This page and the written quote are the whole agreement. Side conversations do not change it. Changes have to be in writing and signed by both of us. If a court knocks out one clause, the rest still stands.

Privacy

The estimate form collects your name, phone, email, job address, town, a description of the work, and any photos you attach. We use that to quote and schedule your job and to reach you about it. Leads are stored in our own database and forwarded to the scheduling and messaging tools we run the business on. Photos are stored in a private file bucket so we can open them from the quote, not in that database. We do not sell or rent your information.

This site uses Google Ads conversion tracking to measure whether ads lead to estimate requests. You can opt out of personalized ads in your Google account settings.

Questions about your data: contact@superiorstainsolutions.com.

Superior Stain Solutions LLC. Duncan, SC. SC license RBS 66117. Last updated September 2026.